XCommerce.ai ("XCommerce"), powered by ConsultEdge Global, provides software licenses, cloud subscriptions, enterprise hardware, managed services, and consulting solutions. This Shipping & Delivery Policy outlines how products and services are delivered to customers.
1
Scope
This policy applies to:
- Software & SaaS Licenses
- Cloud Services
- Enterprise Hardware
- Managed Services
- Professional & Consulting Services
Delivery timelines may vary depending on the product category, OEM partner, geographic location, and service requirements.
2
Software License Delivery
Software licenses are delivered electronically. Examples include:
- Microsoft 365
- Adobe
- Google Workspace
- Power BI
- Dynamics 365
- Security Software
- SaaS Applications
Delivery Method
Email Delivery
Customer Portal Access
OEM Activation Portal
License Keys
Subscription Assignment
Delivery Timeline
Most software licenses are delivered within:
1–3 Business Days after payment confirmation
Certain enterprise agreements may require additional OEM verification and approval.
3
Cloud Services Delivery
Cloud services may include:
- Microsoft Azure
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- Managed Cloud Services
Delivery Process
Upon successful order confirmation:
- Subscription activation
- Tenant provisioning
- Resource deployment
- Account configuration
will be initiated.
Delivery Timeline
Standard activations typically occur within:
1–5 Business Days
Complex cloud deployments may require mutually agreed implementation schedules.
4
Enterprise Hardware Delivery
Hardware categories may include:
- Servers
- Storage Systems
- Networking Equipment
- Firewalls
- End User Computing Devices
- Data Center Infrastructure
Delivery Timeline
Estimated delivery timelines:
| Product Type | Typical Timeline |
|---|---|
| In-Stock Products | 3–10 Business Days |
| OEM Order-Based Products | 2–8 Weeks |
| Imported Products | Subject to OEM & Customs Clearance |
Actual timelines may vary depending on:
- OEM availability
- Manufacturing schedules
- Import regulations
- Supply chain constraints
- Logistics conditions
5
Order Tracking
Customers will receive:
- Order Confirmation
- Delivery Updates
- Tracking Information (where applicable)
Customers may contact support for shipment status updates.
6
Installation & Deployment Services
Where purchased, XCommerce may provide:
- Remote Installation
- On-Site Deployment
- Cloud Migration
- Product Configuration
- Technical Enablement
Service delivery schedules will be coordinated directly with the customer.
7
Managed Services Activation
Managed services may include:
- SOC Services
- NOC Services
- Cloud Operations
- Managed Security
- Infrastructure Management
- Technical Support
Service activation timelines are defined within the applicable Statement of Work (SOW), Proposal, or Service Agreement.
8
Delivery Delays
Delivery timelines may be impacted by:
- OEM shortages
- Regulatory approvals
- Force majeure events
- Natural disasters
- Transportation disruptions
- Customs clearance delays
XCommerce shall make reasonable efforts to communicate delays and revised timelines.
9
Customer Responsibilities
Customers must:
- Provide accurate delivery information
- Ensure site readiness where required
- Provide required technical access
- Complete payment obligations
Failure to provide required information may result in delays.
10
Proof of Delivery
Delivery may be deemed complete when:
Software
- License issued
- Subscription activated
- Credentials delivered
Hardware
- Product received and acknowledged
- Courier proof of delivery generated
Services
- Service commencement confirmed
- Project kickoff completed
- Deliverables accepted
11
International Deliveries
International orders may be subject to:
- Customs duties
- Import taxes
- Regulatory approvals
- Local compliance requirements
Customers remain responsible for any applicable local taxes and import obligations unless otherwise agreed.
12
Failed Deliveries
Additional charges may apply where deliveries fail due to:
- Incorrect address details
- Customer unavailability
- Site access restrictions
- Incomplete documentation
13
Contact Information
For delivery-related assistance:
XCommerce.ai
Address
Unit No. 901, 9th Floor, Magnum Tower-2, Golf Course Extension Road, Sector 58, Gurugram, Haryana – 122098
Email
sales@xcommerce.ai
Phone
+91 8796991207
Website
www.xcommerce.ai
14
Policy Updates
XCommerce reserves the right to modify this Shipping & Delivery Policy at any time. Updated versions will be published on the website with the revised effective date.
