How Can We Help?
Browse our support areas below or reach out directly through the channels listed on this page.
Software & Licensing Support
- License activation assistance
- Subscription management
- License renewals
- OEM licensing guidance
- User provisioning support
Cloud Support
- AWS Support
- Microsoft Azure Support
- Google Cloud Support
- Cloud Migration Assistance
- Cloud Cost Optimization Guidance
Cybersecurity Support
- CSOC Services
- Managed SOC Support
- EDR/XDR Assistance
- Security Incident Escalation
- Security Advisory Services
Hardware Support
- Product Warranty Assistance
- Hardware Procurement Queries
- OEM Escalations
- Replacement Coordination
- Deployment Support
Managed Services Support
- Infrastructure Monitoring
- NOC Services
- Cloud Operations
- L1, L2 & L3 Support
- Application Support
Support Channels
Reach our team through the channel that works best for your situation.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM IST
Managed Services Customers: Support availability as per the contracted SLA. Please refer to your Service Agreement or Statement of Work for specific support terms and response commitments.
Escalation Matrix
For unresolved issues, XCommerce operates a structured four-level escalation framework.
L1
Level 1
Service Desk & Technical Support
L2
Level 2
Technology Specialists
L3
Level 3
Solution Architects & OEM Escalation Teams
L4
Level 4
Management Escalation
For critical issues impacting business operations, customers may request priority escalation through their assigned account manager.
Contact Address
XCommerce.ai
Address
Unit No. 901, 9th Floor, Magnum Tower-2, Golf Course Extension Road, Sector 58, Gurugram, Haryana – 122098
Email
support@xcommerce.ai
Phone
+91 8796991207
