Managed IT Support – Silver Plan

Managed IT Support – Silver Plan

Reliable IT Management for Growing Businesses

The Managed IT Support Silver Plan is designed for organizations that need dependable day-to-day IT support, device management, and Microsoft 365 administration without the cost of a full in-house IT team. This plan ensures your users remain productive while your IT environment stays secure, organized, and efficiently managed.

Key Features

Device Management

1. End-user device onboarding and configuration
2. Basic device inventory management
3. Device health monitoring and troubleshooting
4. Software installation and updates

Microsoft 365 Support

1. User account creation and management
2. License assignment and administration
3. Email and Outlook support
4. Password resets and account access assistance
5. Microsoft Teams and SharePoint basic support

License Management

1. License provisioning and allocation
2. Subscription tracking and optimization
3. User license modifications and renewals
4. Basic compliance monitoring

Help Desk Support

1. Remote technical assistance
2. Ticket-based support for IT issues
3. Basic troubleshooting for hardware and software
4. End-user guidance and issue resolution

Proactive IT Maintenance

1. Regular system health checks
2. Patch and update management
3. Security best-practice recommendations
4. Performance monitoring and reporting

Benefits

1. Reduce IT downtime and disruptions
2. Simplify Microsoft 365 administration
3. Improve user productivity
4. Maintain better control over devices and licenses
5. Access experienced IT professionals when needed