Managed IT Support – Silver Plan

Managed IT Support – Silver Plan

Reliable IT Management for Growing Businesses

The Managed IT Support Silver Plan is designed for organizations that need dependable day-to-day IT support, device management, and Microsoft 365 administration without the cost of a full in-house IT team. This plan ensures your users remain productive while your IT environment stays secure, organized, and efficiently managed.

Key Features

Device Management

• End-user device onboarding and configuration
• Basic device inventory management
• Device health monitoring and troubleshooting
• Software installation and updates

Microsoft 365 Support

• User account creation and management
• License assignment and administration
• Email and Outlook support
• Password resets and account access assistance
• Microsoft Teams and SharePoint basic support

License Management

• License provisioning and allocation
• Subscription tracking and optimization
• User license modifications and renewals
• Basic compliance monitoring

Help Desk Support

• Remote technical assistance
• Ticket-based support for IT issues
• Basic troubleshooting for hardware and software
• End-user guidance and issue resolution

Proactive IT Maintenance

• Regular system health checks
• Patch and update management
• Security best-practice recommendations
• Performance monitoring and reporting

Benefits

• Reduce IT downtime and disruptions
• Simplify Microsoft 365 administration
• Improve user productivity
• Maintain better control over devices and licenses
• Access experienced IT professionals when needed